Terms of Use
TERMS OF USE - SALE
It is recommended to carefully read the terms of use and sale listed below (hereinafter referred to as the "Terms") before (a) browsing the website www.roloikosmima.gr, (b) using any service available through the website and (c) the placement or execution of any transaction through it, as the full and unconditional acceptance of the Terms is a necessary condition for the performance of any of the above actions (browsing, use or placement).
INTRODUCTION - DEFINITIONS
The Website "www.roloikosmima.gr" (hereinafter: the "Website") is the online store of the sole proprietorship under the name "Dimitrakopoulos G. Charalambos" with TIN. 102259412 and General Electronic Commercial Registry number: 120290903000 (hereinafter: the "Company"). The Company trades indicatively 1) gold jewelry for men (Crosses – Baptismal Crosses, Chains, Bracelets, Rings, Wedding Rings, Zodiac Signs, Cufflinks, Tie Pins, etc.). 2) Gold jewelry for women (Necklaces, Pendants, Baptismal Crosses, Chains, Bracelets, Zodiac Signs, Brooches, Stud Earrings-Dangling Earrings, Various Rings, Solitaire Rings, Eternity Rings, Wedding rings). 3) Gold jewelry for children (Byzantine Pendants, Safety Pins – Evil Eye Jewelry, Bracelets, Name Bracelets, Rings, Earrings). 4) Wristwatches (men's, women's, children's). 5) Pocket watches. 6) Wall clocks, Pendulum Wall clocks. 7) Cuckoo clocks. 8) Desktop clocks. 9) Alarm clocks. 10) Silver objects. 11) Silver frames. 12) Silver photo albums. 13) Silver key cases. 14) Silver rosaries. 15) Silver car charms. 16) Glass decoratives. 17) Watch consumables (batteries-straps). The physical store of the Company is located inside the gallery at the junction of 8, Veranzerou Str and 20-22, 28th of October Str in the center of Athens.
The products, which are offered for sale on the Website and are listed above categorized, will hereinafter be referred to as the "Products". These Terms inform every potential user of the Website about the way in which the Company will complete the sale and delivery of the Products, which will have been ordered.
ARTICLE 1
1. Any sales contract concluded between the user and the Company is governed solely by the Terms listed below. Any other terms are expressly excluded.
2. The Company reserves the right to modify the Terms at any time, without the obligation of prior notice. Applicable terms are those that apply at the time of placing the order.
3. Each user expressly states and guarantees that during his registration on the Website he will provide true, accurate and complete information and that he has the required legal conditions, but also the necessary ability to understand these Terms.
4. If the user does not agree with these Terms, then he must not use the Website. Therefore, placing an order by the user for a product that is available for sale on the Website, requires explicit and unconditional acceptance of these Terms, which the user accepts before ordering.
5. Participation in the service offered through the Website is allowed only to persons who have completed the eighteenth (18th) year of age and have full legal capacity. The Company does not assume any responsibility regarding the verification of the legal capacity of the user. Consequently, if the user does not have the legal capacity to order Products from the Website, his legal assistants (parents, guardians or others) take responsibility for ordering and paying for it. The Company is not responsible for any violation of the above obligations of the user.
6. The Website includes intellectual property material which belongs to the Company or to third parties who have contracted with it and is protected by law. Copying, reproduction and retransmission of the material without the written permission of the Company is prohibited. The appearance of this material on the Website of the Company does not imply a transfer or assignment of the right to use it.
ARTICLE 2
The Company states that the Website may have the ability to communicate or display information of other websites, which belong to and / or are managed by third parties. The Company is not responsible for any malfunction that occurs during their visit or use. The information contained in the documents and announcements published on this server and any graphic representations are provided (as is) without warranty of any kind. The Company is not liable or liable for any damages (including non-pecuniary damage) resulting from the inability to provide support services. By using the Website, the user declares that the use is at his own risk and that he acknowledges that it is not possible for the Company (despite its efforts) to guarantee that there will be no interruptions of the Website or errors in its content. The user has the opportunity to examine the Products in the physical store of the Company.
ARTICLE 3
1. In order to conclude a sales contract with the user, his name, the shipping address of his order, his contact telephone number and his e-mail are required. This information is completely confidential.
2. For the convenience of the users of the Website, the Company provides the possibility of free storage of specific data by registering on the Website, which will be completed using {username} and {password}. In this case, the registered user will be able to enter into a sales contract stating only the username and password, thus shortening the specific process. Orders are made in writing online by filling out the relevant form, which is available on the Website. The sale is completed when the user is informed that his order has been shipped.
3. Before sending the order, in addition to the knowledge of these Terms, the user is informed about the following elements: 1) the main characteristics of the products ordered. 2) total price in euros of the products ordered, the corresponding VAT and any other additional charge (if any). The selling prices of the Products can be modified at any time after a relevant announcement and always before the final pricing of the product. The user will be informed with a personal message about the changes before completing his order. Ordering products implies an obligation for payment by the user. 3) The details of the execution of the order (payment, delivery deadline, etc.). 4) The user can submit any complaint either via e-mail to sales@roloikosmima.gr or by phone at 210-3802525. The Company after thoroughly examining the complaint will contact the user as soon as possible.
ARTICLE 4
1. The offer of the Products of the Website is valid as long as the Products appear on the Website and until the stock is depleted. The availability of the Products is notified to the user at the time of placing the order with a personal message. In any case and in the possibility of non-availability of Products after an order, the user will be informed by e-mail or telephone (these details will have already been notified to the Company when placing the order) for the Products, which may have been sold out. . The user will then have to decide whether to cancel his order in part or in full. In case of total cancellation of the order, the user is not obliged to make any payment. In case of partial cancellation of the order, the user will pay only the Products he will receive, while if he is inadvertently charged for a Product which is not available, this amount will be refunded immediately and in a period not exceeding 30 calendar days.
2. The correction of possible errors in the order is responsibility of the user. The user has the right to cancel or modify his order via email 24 hours from the moment of approval. In addition, for tax reasons, the customer must complete a statement of law 1599/1986 stating the reasons for returning or canceling the order. In case of modification of the order after the lapse of 24 hours from its approval, the customer is also given the opportunity to modify his order by phone at 210-3802525. Order cancellation cannot be done by phone.
3. The cost of return and insurance of canceled order products bears the user. Orders of special products, such as wedding rings or products that are engraved, such as key cases, are prepaid and their return or change is not accepted for any reason.
4. In case of non-payment of an order, this order is automatically canceled without any responsibility of the Company.
ARTICLE 5
1. Invoicing can be done either with a receipt of retail sale or with an invoice in case the user requests it. In both cases the document will either be delivered to the user if he has chosen to receive the Product from the physical store or will be sent with the Product to the user-selected shipping address.
2. For shipments of products within Greece, the Company provides the users with the following payment methods:
i) Cash on delivery through the company ELTA COURIER door-to-door (payment of the amount will be made to the authorized employee of the courier company upon receipt of the order).
ii) Purchase via credit / debit cards.
All card payments are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
iii) By deposit in one of the following bank accounts of the Company:
- ALPHA BANK: 104002002025914 IBAN GR8301401040104002002025914
- EUROBANK: 002602154802013866324 IBAN GR1902602150000480201386324
- NATIONAL BANK: 129/002281-02 IBAN GR1301101290000012900228102
- PIREAUS BANK: 5126090087438 IBAN GR4601721260005126090087438
- ATIICA BANK: 85113011 IBAN GR4701608870000000085113011
(the description of the transaction should state: the name under which the order was placed and its number. It would be desirable to send the proof of the payment to the e-mail address sales@roloikosmima.gr or by fax to 210-3802525)
iv) Collection of the order and payment at the Company's store, either in cash or by using a credit - debit card at the Company's p.o.s (all credit cards accepted). The specific order will be valid since the moment of informing the user regarding the date of receipt of the ordered product from the physical store, as well as about the period that the product will stay there. If the specific period elapses without action then the order will be canceled without any responsibility on the part of the Company. If the specific user repeats the specific transaction behavior then the Company may refuse to execute the specific order.
v)Through IRIS service.The customer can make his transaction easily, quickly and securely through IRIS Online Payments You just need your VAT number or mobile phone to log in to your e-banking and proceed with the process
3. Transactions made via credit card will appear in the account with the name of the Company. If the user chooses to pay via credit card, then the Company provides the user with the possibility of interest-free installments (3 installments for amounts up to 300€, 6 installments for amounts over 300€).
4. The products are sent by the Company free of charge within Greece to the place indicated by the user (with the exception of the areas which are not accessible by the courier services). For ready-to-deliver products, the delivery time is set at 1 to 5 working days. For non- ready-to-deliver products, there will be prior consultation between the user and the Company. The Company is not responsible for delays due to force majeure. Force majeure means any unforeseen event beyond the control of the Company which results in the inability of the Company to fulfill, in whole or in part, any of its obligations under the contract. If such incidents last more than a month, then the contract of sale is automatically canceled without compensation.
5. In any case of termination of the sale by the user, the Company must return within a period not exceeding 14 calendar days from the cancellation of the contract, interest-free all the amount collected due to the canceled sale.
6. The ownership of the goods is transferred from the Company to the user after the full and complete payment of the price.
7. The transfer of products is always the responsibility of the user.
ARTICLE 6
1. The user may withdraw from the contract with the Company, within fourteen (14) calendar days from the date of receipt of the Products. After the expiration of the above mentioned period, no withdrawal from the contract of sale is accepted. In addition, there is no right to withdraw wedding rings and products that have been engraved based on the buyer's preferences, as defined above.
2. If the user withdraws within fourteen (14) calendar days from the date of receipt of the Products, the Company will return to the user all the money received from him without any additional costs. Refunds will be made within fourteen (14) calendar days from the date of return of the Products to the Company in the same manner as they were collected. The Products must be in excellent condition, the special tab, as well as the labels of the Product must not have been damaged, while at the same time any modification of the product is prohibited. The Company is entitled to delay payment until it receives the Products back. The cost of returning the products is borne by the user. The user has the opportunity to return the Products himself to the physical store of the Company.
3. In case the user does not wish to withdraw from the contract, he is entitled within fourteen (14) calendar days from the receipt of the order to replace any product of the order with another of equal value.
4. Cancellation and withdrawal rights should not be confused with defective products, as they are covered by their respective warranties and their own dealerships are responsible for their replacement or any form of repair.
ARTICLE 7
1. The Products of the Company are covered by a two-year warranty. Products covered by their manufacturer or dealer warranty are excluded, so only this warranty is valid.
2. The Company does not bear any responsibility for any damages of the Products after their use and in no case is it obliged to replace them. The manufacturer of the product or its representative is responsible for the replacement and any form of repair of the products.
ARTICLE 8
1. The Company uses the e-mail address of the user, if the latter gives his consent, for the advertising of its products and services. E-mails are used exclusively for this purpose. Newsletters are sent only to users who have chosen to receive them.
2. The Website gives the possibility to the users, who have accepted the newsletter service, to deny it at any time they wish, so their e-mail is permanently deleted from the database. The newsletters that the user receives by registering in the recipient lists are the intellectual property of the Company and are protected by the relevant provisions of Greek legislation and international conventions. The Company reserves the right not to register a user in the recipient lists or to delete him.
ARTICLE 9
1. The user’s personal data is collected by the Company exclusively in the context of conducting transactions with the Website and communication with the user for the completion of the order, the invoicing, the facilitation of the deliveries, the general execution of the orders, the service of any requests of the user, as well as the sending of informative messages in relation to our products and services (email, SMS, etc.). All personal data of the user which are collected through the special electronic form of the Website are the absolutely necessary for the performance of the above services and are subject to the full and unconditional consent of the user, which is provided by sending the personal user data. The user is able to access his data at any time, as well as to request the immediate deletion of his data, as well as his deletion as a registered user. Also, the user is entitled to exercise at any time all his rights under Articles 11-13 of Law 2472/1997. In any case, the user ‘s data is kept by the Company only for as long as the user is registered and for as long as transactions are performed with him and are deleted as soon as he is deleted by a user and/or his transaction is completed.
2. The user’s personal data are not disclosed to any third party and are managed exclusively by the Company. The only exceptions are: i) those data relating to the execution and settlement of electronic payments by credit card carried out by trusted partners - financial institutions that follow all the appropriate security procedures to secure the information, ii) the data that are absolutely necessary for the execution of the order (delivery, storage, etc.) by the collaborating companies and iii) the data that allow, through the use of functionality cookies, the execution of basic functions of the site and for marketing purposes such as advertisements related to the user's preferences, measurement of traffic of users, display of personalized content to the user and help the administrators of the Website to improve its content resulting in the best experience for the users, without being able to identify the user. However, all data are protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and the Company strictly follows all the rules established by the relevant legal framework. Under the above legislation, the information held by the Company may be disclosed to third parties, competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions of the respective regulatory framework. Also, all data and transactions are governed by the principles of confidentiality of communications (electronic and non-electronic) and commercial transactions and all appropriate measures are taken to protect and ensure their confidentiality during transmission and/or execution of transactions.
ARTICLE 10
The above Terms are governed by and supplemented by Greek law, the law of the European Union and the relevant international treaties. Any provision of the above becomes contrary to the applicable laws, automatically ceases to be valid and is removed from these Terms, without in any way affect the validity of other Terms.
